We travel all over the country to assist customers, install machines, and do training. It's often difficult being away for weeks at a time, but that is what we signed up for when we decided to run a service business. The "hard yards" is what service is all about. The reason we take this on is because we love what we do, and we really love the appreciation customers show when they have their equipment up and running again, whether it's an industrial customer with a punch, press, laser, plasma, bender or saw, or if it's one of our LaserStar customers.
Below is an interview that Dan did recently at John Ward Jewellers in Sarina Queensland. John is a long time user of a LaserStar welder, the 7000, having owned his LaserStar since 2009. What he has to say is really interesting, and Dan enjoyed his time there learning about John's store, his manufacturing, his experience and his thoughts on owning a LaserStar.
DJES: How long have you been a jeweller, John? Have you always been a jeweller?
I have been a jeweller for 55 years and at 70 still have 10 more to go as I love what do. I started out as a watchmaker.
DJES: How long have you had a Laserstar welder in your shop? What do you think of laser welding technology?
I have had the LaserStar since 2009. The welder embodies the art of bringing quality back to jewellery repair. There are no solder seams or metal discolouration. You get reliable fusion. There is no contamination or clean up. There is no annealing of the metal thus not losing the hardness of the piece.
DJES: What types of things do you use your laser for?
The laser allows you to do things you can't do conventionally. I use it for resizing and post rebuilds, drilling holes, rapid clean-up of castings and porosity. Most jewellers don't know the quality of the metal they are using or anything about metallurgy. Heating a piece with a torch takes the temper out of a piece. Using a laser welder, only the area of repair gets heated. It is such a tiny area, the integrity of the piece is not changed. I make my own metal alloys. No metallurgy knowledge is beig taught in jewellery school. The new jewellers in many cases don't understand how metal is changed by heat or how to retemper a piece. In many cases a piece can't be re-tempered without causing damage. A laser welder eliminates that need.
DJES: Are you happy with your LaserStar welder?
I'm very happy. I would not survive without it. It allows one to do so much more, and very economically. It also allows you to do things that are impossible with conventional methods. Heat treated coloured stones can turn white under a torch, but not a laser welder.
DJES: How many hours per week do you think you save by having a laser welder?
That is hard to answer. I use my LaserStar welder so much that it is just part of the daily process. You don't have to be sitting at it constantly to reap the benefits. It is a tool and it is there and reliable when you need it.
DJES: What do you think the ROI (Return on Investment) was on your machine?
Machines were much more expensive 10 years ago. I paid at least $25,000.00 more for a machine back then than they are selling for now. Even back then the payback time was less than 6 months. It most certainly would be less than that now. I don't know why any jeweller that does repair or manufacturing doesn't have one in the shop.
DJES: What advice would you give other jewellers?
Use the machine, see how effective the machine is against the torch. Think creatively. It won't take long to see how benefical it can be to a workshop. The biggest plus is that there are no seams. It does not anneal the host metal, it does not change the hardness of the host metal. Conventional methods create an inferior softer end product. You use it for so much more than jump rings and retipping.
DJES: Tell me about your experience with DJES.
Brilliant! The phone support is excellent, the response is quick. There was an ease of isolation of the problem.
Well, thank you so much John, it was a pleasure to visit you up in Queensland and have the opportunity to work on your welder. With a few simple replacement parts, John reports it's now working like new. 10 years and still running strong...that's why people buy LaserStar. They are the well-known, reliable, long-lived, quality built machine brand. Contact us today and find out how you can join the family of happy LaserStar users, backed up by quality service and support from DJ Equipment Service Pty Ltd!
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